Royal Bois ("we" and "us") is the operator of (https://royal-bois.com /) ("Website"). By placing an order on this site, you accept the following conditions. These are provided to ensure that both parties know and accept this agreement, to protect each other and set expectations regarding our service.
Subject to availability. We try to maintain accurate inventory counts on our website, but from time to time there may be a stock gap and we cannot process all your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you prefer to wait for the out-of-stock item to be replenished or if you prefer that we issue a refund.
2. shipping costs
The shipping costs are calculated at the time of payment according to the weight, dimensions and destination of the items in the order. Payment for Shipping is collected with The purchase.
This price is the final price of the shipping costs for the customer.
3.1 return following a change Of mind
Royal Bois gladly accepts returns due to a change of mind, provided that a return request is received within 30 days of receipt of the item and is returned to us in its original packaging, unused and in resalable condition.
The return costs are paid at the expense of the customer and must organize their own shipping.
Once the returns have been received and accepted, the refunds will be processed to store the credit for a future purchase. We will inform you as soon as this is completed by e-mail.
(Royal Bois) will refund the value of the returned goods, but will not refund the value of the shipping costs paid.
3.2 warranty returns
Royal Bois will be happy to respond to any valid warranty claim, provided that a claim is filed within 90 days of receipt of the items.
Customers must pay the return shipping costs in advance, but we will refund you in case of a successful warranty claim.
After receiving the items for a warranty claim, you can expect Royal Bois to process your warranty claim within 7 days.
Once the Warranty is confirmed, you have the choice between:
(a) refund on your payment method
(b) a refund in the store credit
(c)A replacement item that has been sent to you (if stock is available)
4. terms of delivery
4.1 national transit times
In general, domestic shipments are in transit for 2 to 7 days
4.2 international transit time
Orders shipped abroad are usually in transit from 4 to 22 days. This varies greatly depending on the carrier you have chosen. We can offer you a more accurate estimate if you choose your courier at checkout.
4.3 delivery time
Orders are usually shipped within 2 working days after the payment of the order
Our warehouse operates from Monday to Friday during normal business hours, except on public holidays when the warehouse is closed. In these cases, we take measures to ensure that shipping delays are kept to a minimum.
4.4 modification of the delivery address
For requests to change the delivery address, we can change the address at any time before the order is shipped.
4.5 sending by post office box
Royal Bois will only ship with postal services to PO box addresses. We cannot provide courier services in these locations.
4.6 sending a military address
We can ship to military addresses with USPS. We cannot offer this service via courier services.
4.7 items out of stock
If an item is not in stock, we wait for the item to be available before shipping your order. The existing items in the order are reserved while waiting for this item.
4.8 delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so that we can make a request.
5. follow-up of notifications
During the shipment, customers receive a tracking link that allows them to track the progress of their shipment using the latest updates provided by the carrier.
6. package damaged in transit
If you notice that a package is damaged during transportation, please refuse the package and contact our customer service. If the package was delivered without your presence, please contact customer service for the following steps.
7. duties and taxes
The sales tax has already been levied on the price of the goods, as indicated on the website
7.2 import duties and taxes
For international shipments, import duties and taxes may be applied. Royal Bois calculates these costs in advance and displays them at the checkout, giving customers the choice of paying these fees and taxes in advance or paying them separately When they arrive in their destination country. Royal Bois encourages customers to pay customs duties and taxes in advance, as the advance payment of customs duties facilitates a faster delivery time, as they are less likely to have delays in the customs of their destination country.
If you refuse to pay customs duties and taxes on arrival in your destination country, the goods will be returned to Royal Bois at the customer's expense and the customer will receive a refund of the value of the goods paid minus the return costs. . The cost of the original shipment will not be refunded.
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please see our Refund Policy.
The packages are insured against loss and damage up to the value indicated by the carrier.
9.1 procedure for packages damaged during transport
We will process a refund or replacement once the carrier has completed its investigation of the claim.
9.2 procedure for packages lost in transit
We will process a refund or replacement once the carrier has completed an investigation and established the lost package.
10. Customer service
For any customer service request, please send us an e-mail to email@example.com
Shipping policy generated on Easyship.com